Overview
AI Technical Support Platform
A support prototype that combines structured troubleshooting knowledge with guided AI-assisted responses.
Problem
The operational challenge
Support teams repeatedly answer similar questions while important troubleshooting context stays scattered across documents and individual experience.
Context
Why this work was framed this way
The prototype explores a controlled support experience where AI assists with retrieval and guidance rather than replacing responsible technical judgment.
Role
PK-TANK’s role in the work
Support-flow design, knowledge organization, prompt behavior, interface prototyping and safe escalation paths.
Solution / Work
The proposed approach
A guided support desk that captures the issue, retrieves relevant knowledge, suggests practical checks and keeps escalation available.
Deliverables / Features
What the concept includes
Interface & Workflow
Product Screens
From day-to-day work to management visibility, these screens show how the system turns an operational problem into a clear, connected workflow.
AI-Assisted Support Interface
A multilingual support interface that allows users to select a product category or describe a technical problem in natural language.
Structured Network Troubleshooting
The system identifies the support topic, presents likely causes, suggests safe initial checks and asks targeted diagnostic questions.
Product-Specific Diagnostic Guidance
The same support workflow can guide users through other technical categories such as printers using structured, safety-aware troubleshooting.
Technologies / Tools
Technology approach
Business Benefit
Expected practical value
The prototype shows how repeat support can become more consistent while keeping uncertain or sensitive issues visible for human follow-up.
This is a qualitative project benefit, not a published or verified performance outcome.